Safe & Responsible Gaming

cbd99's Responsible Gaming —
Your safety is our priority

Q: Where can I get help if I think I have a gaming problem?

Contact us via cbd99's 24/7 live chat or by email at support@cbd99.lat. Our trained team will help you set up self-exclusion, establish limits, and connect you with outside professional support if needed. Come to us without any shame or fear.

Enjoy gaming while keeping yourself protected. cbd99 gives you all responsible gaming tools free of charge, including deposit limits, self-exclusion, and session time controls.

Is gaming fun or a problem?

Online gaming is a great source of entertainment — but it is only enjoyable when it stays within control. cbd99 believes every player has the right to a safe and enjoyable gaming experience. With that goal in mind, we have built a complete responsible gaming framework.

Gaming becomes a problem when it starts to affect your daily life, family, work, or financial situation. To help avoid this, cbd99 offers a number of effective tools and support services that you can use at any time.

Remember: Gaming is for entertainment only — not as a source of income. Always spend only money that you can afford to lose without it affecting your daily life.

Age restriction: To open an account and play on cbd99, you must be 21 years of age or older. Gaming by minors is strictly prohibited.

Our Protection Tools

cbd99 provides the following tools free of charge to keep your gaming experience safe.

Set Deposit Limits

You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. A 72-hour cooling-off period applies to any increase in limits.

Self-Exclusion

You can choose to close your account for a fixed period or permanently. The voluntary break period can range from 7 days to a permanent closure. Contact the support team to use this feature.

Session Time Limits

Set a maximum time limit for your gaming session. When the set time is up, the system will automatically alert you and end the session if needed. Taking regular breaks is part of healthy gaming habits.

Loss Limit

Set a limit on how much you can lose within a given period. Once the limit is reached, the system will automatically stop your betting. This protects you from excessive losses.

Reality Check Reminders

Regular pop-up notifications will remind you how long you have been playing and what your win/loss balance looks like. These alerts help you make informed decisions.

24/7 Support Service

The cbd99 support team is always ready for any gaming-related concerns. Contact us via live chat or by email at [email protected] in Bengali or English — no judgment, just support.

How to activate the protection tools

Log in to Your Account

Choose your preferred tool

Deposit limit, loss limit, session time limit, or self-exclusion — activate one or more tools based on your needs.

Set your limit

Enter your preferred amount or time period and click the "Save" button. The limit will take effect immediately.

Get support

If you have trouble changing your settings or need self-exclusion, contact live chat directly — our team will guide you through the entire process.

Important: Once self-exclusion is activated, it cannot be cancelled before the set period ends. Please think it through carefully before making the decision.

Signs of problematic gaming

If any of the following signs appear in yourself or someone you know, seek help right away.

You are spending more than your budget on gaming and playing more to "win back" lost money.
You have tried to stop gaming but failed, or you feel restless when you stop.
You are prioritising gaming over responsibilities to your family, friends, or workplace.
You are taking on debt or selling assets to fund your gaming.
You are lying about gaming or hiding it from others.
You feel low, irritable, or anxious when you are not gaming.
You need to bet more than before to feel the same level of excitement.

If these signs feel familiar: Contact us at cbd99's live chat or at [email protected]. We will guide you toward the right support — no judgment and nothing to fear.

Protection for minors

The cbd99 platform is intended for individuals aged 21 and older only. We are committed to keeping minors away from gaming.

Identity Verification

Age verification is mandatory during account registration. If age cannot be confirmed, the account is not activated.

Family Protection Advice

If there are children at home, use parental control software on your device and keep your password secure.

Always Log Out

After gaming on a shared device, always log out and do not save your password in the browser.

Report

If you suspect a minor is using cbd99, notify support immediately.

The golden rules of safe gaming

Following these simple rules will keep gaming enjoyable at all times.

Set a budget first: Before each gaming session, decide on a fixed budget and do not go beyond it.
Accept losses: Losing is normal. Betting more to recover lost money is the biggest mistake you can make.
Limit your time: Do not play for long stretches at a time. Take regular breaks and set a total duration for each session.
Check your state of mind: Do not play when you are upset, angry, or intoxicated — your ability to make sound decisions is reduced at those times.
Gaming is entertainment, not business: Do not think of gaming as a source of income. It is purely a leisure activity.
Never play with borrowed money: Never bet with borrowed funds or money set aside for essential expenses.
Let someone close to you know: Talk openly with family or friends about your gaming habits.

Take control of your gaming experience at cbd99

Play responsibly — activate the protection tools and enjoy gaming.

For ages 21+ only. Play responsibly.

Responsible Gaming FAQ

After logging in to your cbd99 account, go to Profile Settings. There, under the "Responsible Gaming" section, you will find options to set daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect immediately. Reducing a limit is instant, but increasing it requires a 72-hour waiting period. Contact live chat for assistance.

There are two types of self-exclusion: for a fixed period (from 7 days up to 1 year) and permanent closure. With a fixed-period exclusion, you can reactivate your account once that period ends. With permanent closure, account recovery is not possible. During any exclusion period, you will not receive any marketing communications.

Contact us via cbd99's 24/7 live chat or by email at [email protected]. Our trained team will help you set up self-exclusion, establish limits, and connect you with outside professional support if needed. Come to us without any shame or fear.

The minimum age to use the cbd99 platform is 21 years. Age is verified at the time of account creation and valid identification may be requested if needed. If an account belonging to someone under 21 is identified, it is closed immediately.

If you are concerned about a family member's gaming, start by talking to them without judgment. If you contact the cbd99 support team, we can give you the right guidance. Email us at [email protected] or speak with us in Bengali via live chat.

The system will display a pop-up notification before your set session time runs out. When the time is up, you can choose to continue playing, take a break, or log out. This is a helpful reminder — not a forced stop (unlike a loss limit, which automatically halts betting).

cbd99's Responsible Gaming — Your safety is our priority