cbd99's Privacy Policy

1 Introduction & Scope

cbd99 ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest priority on our users' privacy and are committed to ensuring the protection of your personal information.

This privacy policy explains what information is collected when you visit the cbd99 (cbd99.lat) website and use our services, how that information is used, with whom it may be shared, and what your rights are. By using this website, you are considered to have given your consent to the terms of this privacy policy.

This policy applies to all our services and platforms, including slot games, live casino, cricket betting, and other gaming services. If you do not agree with this policy, please refrain from using our platform.

2 Information We Collect

cbd99 collects various types of information in order to provide its services. We only collect information that is necessary to deliver our services effectively and to improve your experience.

2.1 Registration & Account Information

When you create an account at cbd99, we collect the following information:

• Full name (as shown on your national ID)
• Mobile number or email address
• Date of birth (for age verification — only users aged 21 and above may register)
• Password (stored in encrypted form)
• Preferred language

2.2 Financial Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

Important: We never collect or store your full payment card details or bank password.

2.3 Identity Verification Information

For security and fraud prevention purposes, cbd99 may collect a copy of your national ID or passport as part of KYC (Know Your Customer) verification when required.

2.4 Device & Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Time spent on the platform and list of pages visited
• Gaming activity and preferences

3 How We Use Your Information

cbd99 uses collected information only for specific and legitimate purposes. Your information is never used for unrelated commercial purposes or sold to third parties under any circumstances.

We use your information for the following purposes:

• Account Management: To create, maintain, and secure your account.
• Financial Transactions: To process deposits and withdrawals and to maintain transaction records.
• Service Improvement: To analyze your usage patterns and further improve your gaming experience.
• Customer Support: To help resolve your issues and answer your questions.
• Fraud Prevention: To detect and prevent fraudulent activity, multiple account usage, and financial fraud.
• Responsible Gaming: To identify excessive gaming behavior and provide the necessary support.
• Legal Obligations: To comply with relevant laws and regulations.
• Communications: To notify you of important updates, security alerts, and account-related information.

4 Data Storage & Security

cbd99 uses industry-standard security technology to keep your information safe. Our entire platform is protected by SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure.

4.1 Data Security Measures

• Encryption: All sensitive data is stored using AES-256 encryption.
• Server Security: Our servers are housed in secure data centers with both physical and digital security measures in place.
• Firewall & Monitoring: 24/7 network monitoring and firewall protection are active at all times.
• Access Controls: Only authorized personnel have access to the information they need.
• Security Audits: Regular security audits and vulnerability assessments are conducted.

4.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes, or prevent fraud.

Please note that transmitting information over the internet is not completely secure. While we make every effort to protect your data, no method is 100% secure. It is therefore your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity on your account.

5 Disclosure & Third Parties

cbd99 does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

5.1 Service Partners

Information may be shared with trusted service providers who perform specific functions on our behalf. This includes payment processing partners (bKash, Nagad, Rocket, Upay, and banking institutions), game software providers, and technology service providers. These partners only have access to the information necessary to perform their specific functions and are required to comply with our privacy policy.

5.2 Legal Requirements

We may be legally required to disclose information in the following circumstances:

• As part of a court order or legal process
• In response to a lawful request from a government authority
• To assist in the investigation of financial fraud or criminal activity
• To protect the rights and property of cbd99, our users, or third parties

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, we will notify you in advance, and the new entity will be required to protect your information under terms equivalent to this privacy policy.

6 Cookies & Tracking

cbd99 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for core website functionality — login sessions, language preferences, etc. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings so you do not have to reset them every time you log in.
• Analytics Cookies: Help analyze platform usage patterns to improve service quality. These cookies collect anonymous data.

6.2 Cookie Controls

You can delete cookies or stop accepting new ones through your browser settings. Please note, however, that disabling certain cookies may cause some features of our platform to not work properly.

7 Your Rights

As a cbd99 user, you have several important rights over your own information. We respect these rights and are ready to assist you in exercising them.

• Right of Access: You can find out at any time what information we hold about you and how it is being used.
• Right to Rectification: If any information we hold about you is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your personal information be deleted, though some data may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
• Right to Portability: You can request your information in a structured, commonly usable format.
• Right to Object: You can object to certain uses of your information.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.

8 Protection of Minors

cbd99 provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors.

Age is verified during the registration process, and if we believe any user has registered by providing a false age, that account is immediately suspended and any collected information is deleted.

If you believe a minor is using our platform, please notify our support team immediately.

9 Policy Changes

cbd99 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a special notice on the website
• Sending a notification to your registered contact method
• Updating the "Last Updated" date at the top of this page

Continuing to use our platform after any changes are made will be considered your acceptance of the updated policy. We therefore recommend checking this page regularly.

10 Contact Us

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please get in touch with us. cbd99's support team provides assistance in both Bengali and English.

We will respond to your privacy-related requests within a reasonable time. cbd99 is always committed to protecting your information.